Refund policy

Returns and exchanges are available within 30 days of purchase. If more than 30 days have passed, we are unable to offer a return or exchange. To be eligible, items must be unused, in their original condition, and returned with complete original packaging. Products that arrive defective or damaged may qualify for a replacement. To start a return or exchange, you can contact our support team through the website’s contact form or live chat. Please note that items purchased on sale or at a discounted price are not eligible for refunds.

If your order arrives damaged, please reach out through our support channels and provide clear photos of the item so we can review the issue and arrange a replacement if applicable. A valid proof of purchase is required for all return or exchange requests.

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, the refund will be issued to your original payment method within 5 to 7 business days.

If your refund has not been received, we recommend checking your bank account again, then contacting your card provider, as processing times may vary. You may also need to contact your bank, as refunds can take some time to be officially posted. If the issue still continues, you can contact our support team through the website for further assistance.